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FAQ

Where are you located?

Our small business is based in Perth, Western Australia. Local orders can be picked up from Doubleview. We offer a flat rate of $8 delivery to postcodes 6014, 6015, 6017, 6018, 6019. Orders over $250 also come with free shipping to all other Australian postcodes (except for large and bulky items such as trays. Items will be marked accordingly).

Do you do custom orders?

We do take custom orders. If you have a request for an item in our store in a different size, shape or colour, or some other variation, or an item that is out of stock, please email us at sparkleteachresources@gmail.com with your request.  

What if the item I want is out of stock?

Please contact us through the online contact form or via email sparkleteachresources@gmail.com and we will happily get back to you to discuss if and when we can make this happen for you!

Are the materials you use non-toxic?

Whilst we endeavour to use only non-toxic materials, we are sometimes unable to.  We use food colouring and vinegar to die our rice and acrylic paint (some colours are non-toxic) and water-based poster paint for our pasta and hand painted items. We do source materials from third-party providers and cannot guarantee that items labelled as non-toxic are non-toxic.

It is not recommended to allow children to chew on or mouth our products. All loose parts are a potential choking hazard. 

Are all of your items consistent?

We hand paint all of our products, and there are variances in each individual piece of wood. Because of the nature of these handmade items, there may be minor variances between products. Each item is truly one-of-a-kind.

Colours can also vary slightly from screens to seeing a product in-person. Please take this into consideration when ordering.

How much does shipping cost?

Shipping rates are shown at check-out. We offer free local pickup in Doubleview, Perth Western Australia. We offer a flat rate of $8 delivery to postcodes 6014, 6015, 6017, 6018, 6019. Orders over $250 also come with free shipping.

 

Do you ship outside of Australia?

Yes we ship internationally, with shipping rates set by Australia Post. International shipping costs are based on weight and size of goods.

 

How long does it take to fulfill an order?

Most orders will be shipped within 3 business days or ready for pickup within 48 hours. Made-to-order products may require more time and will be noted under the product listing. If this is a last-minute purchase and a potential birthday boy or girl might be devastated to miss out on their sparkly goodies, please contact us prior to ordering and we will do our very best to work within your timeframe. 

What if I am not happy with my order?

Please always be sure to check the product descriptions to ensure you understand what you are ordering. Some items are SMALL in size, (some even miniature!). If for some reason you are unhappy with the quality of your order, please contact us at sparkleteachresources@gmail.com or via the contact us. Our Returns Policy may be read here. Please reach out to us with any issues so we can make it right, we want you to be delighted with your order.

 

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